Broadcast engineering cover
Single shifts, planned absence and longer-duration engineering cover within an agreed role and scope.
Broadcast engineering + technical services
Support at the core.
Broadcast engineering, technical support and websites from a Northern Ireland base. On-site work is available worldwide by arrangement, with remote support wherever practical.
Helixn
Northern Ireland based.
Supporting clients on site and remotely.
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Current service capabilities
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On-site & remote delivery
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Hours of support provided
Global
Support by arrangement
Services
Broadcast engineering and technical services.
Broadcast remains at the centre of Helixn, supported by practical technical services for organisations and businesses.
On-site engineering & maintenance
Planned visits, reactive fault support, system checks and hands-on engineering assistance, locally or worldwide by arrangement.
SRT & contribution support
Configuration and troubleshooting across caller/listener mode, addressing, ports, NAT, latency, packet loss and stream stability.
Remote engineering support
Remote diagnosis of workstation, software, access, connectivity and configuration issues.
Device configuration & support
Setup, configuration, testing and troubleshooting for supported broadcast devices, workstations and associated software.
Installation & wiring
Server and device installation, racking, SDI, network and management cabling, labelling and commissioning checks.
Equipment decommissioning
Planned decommissioning of broadcast and technical equipment, including shutdown coordination, disconnection, labelling, asset identification and preparation for relocation, storage or onward handling.
Website design & support
Website design, build, redesign and ongoing updates for businesses and organisations.
Physical drive & file recovery
Logical file recovery from physically supplied HDDs, SSDs and storage media where the device remains readable.
Additional support
Specialist technical work.
Structured fault finding, corrective action where practical and clear technical handover when escalation is required.
Editing, noise reduction, level balancing, artefact clean-up and delivery preparation.
Coverage
Northern Ireland base. Worldwide support.
Local service in Northern Ireland, with on-site and remote support available further afield depending on the requirement.
Northern Ireland
Local engineering, maintenance, installation, websites and practical technical support.
On-site worldwide
Engineering, installation and technical support can be arranged across the UK and internationally.
Remote worldwide
SRT, diagnostics, configuration, websites and other suitable technical work can be delivered remotely.
Approach
Diagnose. Resolve. Verify.
A clear technical process focused on identifying the cause, applying the right fix and confirming the outcome.
Diagnose
Review the symptoms, changes and available diagnostics to isolate the likely fault.
Resolve
Apply the appropriate configuration, connectivity, software or physical corrective action.
Verify
Test operation and provide a clear handover or escalation where further action is required.
Enquiries
Discuss a requirement.
Send the key details and Helixn will review the requirement. Include the location for site work, or the affected system and symptoms for technical faults.